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A-06 IT Service Desk
Say "I need a new laptop" and the ticket is filled in, ready to submit
Employees who do not know the system and cannot find the form are the norm. The AI employee reads the asset system's field rules through a connector and turns a one-sentence request into a compliant ticket.
- Position
- Smart Service Tickets for the Asset System
- Industry
- Enterprise services · Asset management
- Deployment
- Workbench
Performance
- To understand the request, fill the form and pre-check
- 1 min 10 s
- Logging in to hunt for entry points or look up fields
- 0 times
- Applicant, department, date and other basics
- Auto-filled
This job, before and now
Before: done by people
- Employees do not know the system and cannot find the entry or the form
- Required fields and allowed values are confusing, so submissions keep getting sent back
- IT and administration spend a lot of time explaining the process
Now: AI employee
- Describe the request and configuration in natural language
- A connector reads the system's field rules and fills in the basics automatically
- Pre-checks required fields and generates a complete ticket for confirmation
- After the employee confirms, it is written back to the asset system and enters approval
Workflow
- 1
State the need
Describe it in natural language
- 2
Match the form
Understand intent and field rules
- 3
Fill and pre-check
Auto-fill and required-field checks
- 4
Confirm and submit
Written back to the system for approval
Business systems that understand plain language: employees do not have to learn the system, and the system's rules are never bypassed.
On the job
Real system screenshots. Click to view full size.
Hire an AI employee for your team.
Tell us which task is the most repetitive. WeChat youmin0 · Email market@wangshuiju.com